Shipment to P.O. boxes or APO/FPO addresses

Make sure to include the full address information, including P.O. box or apartment numbers.

Shipment confirmation and order tracking

You should receive an email or text shipping confirmation as soon as your products are shipped out. You can sign up for SMS tracking or track your order with the tracking number sent out to your email or your account page where it will show your orders.

Customs, duties, and taxes

Original Family is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Original Family is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We can ship to any country you need it shipped to.

Returns Policy

Refer to our Refund Policy

For more information, email support: or our help center