FAQ

How long will the delivery take?
Typically, your package should reach you within 10-14 business days of placing an order depending on your location, product you purchased, & shipping op...
Sat, 12 Sep, 2020 at 2:01 PM
I need a copy of my invoice for my order. How do I go about getting it?
You are emailed an invoice with your purchase and we also ship all packages with an invoice that can be found along with the product. If you need a copy of ...
Sat, 12 Sep, 2020 at 2:03 PM
Do you have a support agent to get instant answers from?
There is a messenger on the left of the website that appears on any page you go to. If you send a message through there, we should get back to you ASAP!
Mon, 20 Apr, 2020 at 4:29 PM
How do I go about giving you the information for personalized products?
Send us an e-mail with the information you need engraved to support@originalfamshopsupport.freshdesk.com and we will get it customized for you within 24-48 ...
Mon, 20 Apr, 2020 at 4:34 PM
Are the gift cards physical cards or sent to the person digitally?
Our gift cards are not physical gift cards. They will be e-mailed to the e-mail provided of the person the gift card is for and we will give you instruction...
Mon, 20 Apr, 2020 at 4:35 PM
Why are the items purchased being shipped separately?
Depending on the production facility we are using for that particular product or products, they are using their own methods of getting packages to people as...
Sat, 12 Sep, 2020 at 2:09 PM